Privacy PolicyPrivacy Policy for Iconic Enterprises (iconicenterprises.com), our technology solutions & AI agency services, Iconic Enterprises Customer Care SMS (+1 (831) 777-8324), and the "IconicAI" Facebook & Instagram Messaging Bot App
Originally Effective: 05/05/2025
Last Updated: November 6, 2026
Business entityIconic Enterprises offers technology solutions and AI assistant services, including IconicAI. Iconic Enterprises is operated by
Nathan Bietz DBA Iconic Enterprises.
IntroductionThis Privacy Policy explains how Iconic Enterprises ("we", "us", "our"), operating at
https://www.iconicenterprises.com and as the business operated by Nathan Bietz DBA Iconic Enterprises, collects, uses, and shares personal information when you:
- - Visit or interact with our website and technology solutions & AI agency services
- - Communicate with us via Iconic Enterprises Customer Care SMS at +1 (831) 777-8324, or by voice call
- - Use the IconicAI Facebook & Instagram Messaging Bot App, which accesses your Instagram and/or Facebook account to read and send messages
By using our website, services, Customer Care SMS program, or IconicAI app, you agree to this policy. Where you use IconicAI, you also agree to the policies of Meta Platforms, Inc.
Information We CollectDepending on how you interact with us, we may collect:
Website and agency inquiries- - Contact details you provide (such as name, email address, phone number, company name, and message content) when you inquire through our website, email, or other intake channels
- - Project or inquiry details you share so we can respond and deliver services
- - Technical data collected automatically (such as IP address, device information, and usage logs), including through cookies or similar technologies
SMS and voice communications- - Mobile phone numbers
- - SMS/MMS and call content and related metadata
- - Opt-in and opt-out consent records for messaging
IconicAI Facebook & Instagram Messaging Bot AppWe collect the following information when you connect your Instagram and/or Facebook account through our app:
- - Instagram and/or Facebook account ID and username
- - Profile information (such as profile picture, bio)
- - Messages you send and receive via Instagram and/or Facebook Messaging API
- - Technical data (such as device information, IP address, and usage logs)
We may also collect information automatically through cookies or similar technologies.
How We Use Your InformationWe use your information to:
- - Answer inquiries and provide customer support, including AI-assisted customer care responses
- - Send consented follow-ups and deliver service, billing, or appointment notifications
- - Operate Iconic Enterprises Customer Care SMS and related support communications
- - Provide and operate the IconicAI app's messaging features
- - Display your Instagram and/or Facebook messages within the app
- - Facilitate sending and receiving messages on your behalf
- - Improve our services and user experience
- - Maintain consent, opt-out, and support records as needed for compliance and quality
- - Protect our rights, prevent abuse or fraud, and comply with law
SMS & Mobile Information SharingIconic Enterprises operates a Customer Care text messaging program at +1 (831) 777-8324. You may opt in by checking the optional SMS consent checkbox on our website contact form at
https://www.iconicenterprises.com/contact or
https://www.iconicenterprises.com/#contact (you must provide the mobile number you want us to message when opting in this way), or by sending an initial text message to +1 (831) 777-8324. In accordance with CTIA and Twilio A2P 10DLC messaging requirements:
Mobile phone numbers, text messaging originator opt-in data, and consent will not be sold or shared with any third parties or affiliates for marketing or promotional purposes, or for their own purposes.We use this mobile information only to provide the Customer Care SMS program you opted into and related support. We may allow service providers that process data on our behalf (such as telecom carriers and cloud messaging platforms) to handle this information under confidentiality obligations solely to deliver the messaging service, or we may disclose it when required by law.
You may opt out of SMS at any time by replying
STOP to +1 (831) 777-8324. For help, reply
HELP or email
support@iconicenterprises.com. Message and data rates may apply. Message frequency varies. Full messaging program terms are available in our
Terms of Service.
How We Share Your InformationWe do not sell your personal information. We may share your data:
- - With Meta (Facebook and Instagram) as required by their APIs and platform policies
- - With service providers who help us operate our website, app, and messaging services (under strict confidentiality agreements), including telecom carriers and cloud messaging platforms
- - If required by law, regulation, or legal process
Except as described above (and in the SMS & Mobile Information Sharing section), we do not share mobile opt-in data with third parties or affiliates for marketing or promotional purposes.
Cookies and TrackingOur website and app may use cookies or similar technologies to operate and analyze usage. You can control cookies through your browser or device settings. We do not use cookies to enroll you in SMS; SMS requires a separate, affirmative opt-in.
User Rights and ChoicesYou may:
- - Request access to, correction, or deletion of your data by contacting us at support@iconicenterprises.com
- - Disconnect your Instagram and/or Facebook account at any time, which will stop further data collection through IconicAI
- - Opt out of Customer Care SMS at any time by replying STOP to +1 (831) 777-8324
- - Opt out of certain cookies or tracking features
We will respond to requests to access, correct, or delete your data in a timely manner, as required by applicable law. See also our
Data Deletion page.
Data SecurityWe implement reasonable measures to protect your data from unauthorized access, loss, or misuse. If you become aware of a security vulnerability, please notify us at support@iconicenterprises.com
Compliance with Laws and Meta PoliciesThis policy complies with all applicable laws and Meta's terms and policies. It does not override or conflict with them. If you are under the age of 13, you may not use our app. Our website and Customer Care SMS program are intended for adults and business contacts.
Contact InformationIf you have questions or concerns about our privacy practices, contact us at
support@iconicenterprises.com. For Customer Care SMS help, reply
HELP to +1 (831) 777-8324.
Changes to This PolicyWe may update this policy. Changes will be posted on this page with an updated effective date. Continued use of our website, services, Customer Care SMS program, or the IconicAI app after changes means you accept the new policy.
