Iconic Enterprises

Terms of Service
Terms of Service for Iconic Enterprises (iconicenterprises.com), our technology solutions & AI agency services, the "IconicAI" Facebook & Instagram Messaging Bot App, and Iconic Enterprises Customer Care SMS
Originally Effective: 05/05/2025
Last Updated: November 6, 2026

Business entity
Iconic Enterprises offers technology solutions and AI assistant services, including IconicAI. Iconic Enterprises is operated by Nathan Bietz DBA Iconic Enterprises.

1. Acceptance of Terms
By accessing or using the Iconic Enterprises website at https://www.iconicenterprises.com, our agency services, IconicAI ("the App"), or Iconic Enterprises Customer Care SMS, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use these services.

2. Description of Service
Iconic Enterprises provides technology solutions and AI agency services through our website and related channels.
The IconicAI App enables users to connect their Facebook and Instagram accounts to read and send Instagram messages via Meta's platform APIs. You must comply with all applicable Meta Platform Terms, including Facebook and Instagram's terms and policies.
Iconic Enterprises also operates Customer Care SMS messaging as described in the dedicated section below.

3. User Obligations
You must be at least 13 years old or the minimum age required in your jurisdiction to use the IconicAI App. Our website and Customer Care SMS program are intended for adults and business contacts.
You are responsible for any content you send or receive through the App or our messaging channels and must comply with all applicable laws and platform rules.
You must not use our services for unlawful, harmful, or abusive activities, including spam, harassment, or unauthorized access to data.

4. Data and Privacy
The App will access your Instagram messages and related data only as necessary to provide its features.
Your data is handled in accordance with our Privacy Policy and Meta's data policies.
You must not share your login credentials with others or use the App to collect credentials of other users.

5. Intellectual Property
All intellectual property rights in the App, website, and related content belong to Iconic Enterprises or its licensors.
You may not copy, modify, distribute, or reverse-engineer any part of the App or our services.

6. Security
You must not attempt to interfere with the App's or our services' operation or security.
Report any vulnerabilities to support@iconicenterprises.com as required by Meta's platform terms.

7. Limitation of Liability
The App and our services are provided "as is" without warranties of any kind.
Iconic Enterprises is not liable for any damages resulting from your use of the App or our services, including message content or third-party actions.

8. Termination
We may suspend or terminate your access if you violate these Terms or any applicable law or policy.
You may stop using the App or our services at any time. To stop Customer Care SMS messages, reply STOP as described below.

9. Changes to Terms
We may update these Terms at any time. Continued use of our website, services, the App, or Customer Care SMS after changes means you accept the new Terms.

10. Contact
For questions or support, contact support@iconicenterprises.com

Iconic Enterprises Customer Care SMS Terms

Program Name & Number
Iconic Enterprises Customer Care SMS — +1 (831) 777-8324

Program Description
Two-way conversational text messaging (which may include AI-assisted responses) for Iconic Enterprises customer inquiries, client/technical support, consented follow-ups, and service, billing, or appointment notifications. This program is Customer Care messaging only and is not used for unsolicited cold marketing blasts.

How to Opt In
You may opt in by (1) checking the optional SMS consent checkbox on our website contact form at https://www.iconicenterprises.com/contact or https://www.iconicenterprises.com/#contact (you must provide the mobile number you want us to message when opting in this way), or (2) sending an initial text message to +1 (831) 777-8324.

Message Frequency
Message frequency varies based on your interactions and support requests.

Rates
Message and data rates may apply.

Opt-Out
Reply STOP to +1 (831) 777-8324 at any time to cancel. You may receive one final confirmation text acknowledging your opt-out.

Help / Support
Reply HELP to +1 (831) 777-8324, or email support@iconicenterprises.com.

Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.

Privacy Policy
Your participation is also governed by our Privacy Policy at https://www.iconicenterprises.com/privacy.